We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I did not use my computer yesterday, and now all of a sudden, Firework does not open at all after clicking on its icon or starting as a program. I did not download any upgrades or anything else, and I have Norton 360 v.3. What could be the problem, how ca

  • 1 个回答
  • 0 人有此问题
  • 1 次查看
  • 最后回复者为 Moses

more options

I did not use my computer yesterday, and now all of a sudden, Firework does not open at all after clicking on its icon or starting as a program. I did not download any upgrades or anything else, and I have Norton 360 version 3. I can open Internet Explorer, but that's not my default browser, so I have no problem with the Internet connection. What could be the problem, how can I restore my browser without losing my bookmarks, settings, etc?

Operating system

windows XP

I did not use my computer yesterday, and now all of a sudden, Firework does not open at all after clicking on its icon or starting as a program. I did not download any upgrades or anything else, and I have Norton 360 version 3. I can open Internet Explorer, but that's not my default browser, so I have no problem with the Internet connection. What could be the problem, how can I restore my browser without losing my bookmarks, settings, etc? == Operating system == windows XP

所有回复 (1)

more options

If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? For instructions on starting in Safe Mode, see Diagnose Firefox issues using Troubleshoot Mode. Extensions can sometimes be the cause of problems. If the problem does not occur in Safe Mode, then you can disable your extensions one-by-one until you find out which one is causing the problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems Update Firefox, see Update Firefox to the latest release