为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes when downloading attachments

  • 4 个回答
  • 10 人有此问题
  • 1 次查看
  • 最后回复者为 bripley81

more options

For the past several months I have been having an issue with Firefox 3.6.8 and previous version(s) where it crashes when downloading a file. I download many PDFs from the web and our doc control system, so it usually happens on PDFs, but I have had it crash on an Excel 2003 file as well. I download 10 to 20 documents a day and it doesn't crash every day, so it is really random and I can't pin down the exact circumstances nor reliably reproduce it, but it happens a couple times a week. I typically don't close Firefox, so it will be open for up to several days (until it crashes) and I will put my laptop into standby with Firefox open. I will post more information when I can better capture the crash.

For the past several months I have been having an issue with Firefox 3.6.8 and previous version(s) where it crashes when downloading a file. I download many PDFs from the web and our doc control system, so it usually happens on PDFs, but I have had it crash on an Excel 2003 file as well. I download 10 to 20 documents a day and it doesn't crash every day, so it is really random and I can't pin down the exact circumstances nor reliably reproduce it, but it happens a couple times a week. I typically don't close Firefox, so it will be open for up to several days (until it crashes) and I will put my laptop into standby with Firefox open. I will post more information when I can better capture the crash.

由bripley81于修改

所有回复 (4)

more options

Please try every sollution listed in Firefox crashes when downloaded files are checked by virus scan.

Also, next time you report a crash PLEASE list the Crash ID/Report ID, it's very very important because a crash ID can pinpoint the problem and might save the trouble of trying the various solutions presented in the article. You can see how to retrieve the Report ID in Troubleshoot Firefox crashes (closing or quitting unexpectedly).

Thanks for asking.

more options

I had given up on submitting the crash IDs, it sometimes took a while and wouldn't always work. But, just after submitting this question, it crashed again on the same link! I submitted the crash and edited the post to include the crash ID: 3fa998e2-ec3a-4f8d-8eaa-9d5ab2100813. I re-opened Firefox and tried the link again and the 3rd time it worked, along with two other similar links to PDFs on the same page. I had also just found the page you listed above and am trying those fixes. Thanks!

more options

I tried all the fixes in https://support.mozilla.com/en-US/kb/Firefox+crashes+when+trying+to+download+a+file?s=crashes+when+downloading&as=s but I still get crashes either during or immediately after downloading. Almost all of the below crashes were caused by downloading, most, if not all by PDFs. I am using Acrobat 7 right now because I have the Acrobat Standard and prefer that over the newer version that is only a reader. I am going to try changing to the latest reader instead and see if that fixes this.

bp-f245b045-deab-4e23-85d2-e75932100914 9/14/2010 12:24 PM

bp-94d8dcdf-8333-4e24-b316-acb382100913 9/13/2010 12:35 PM

bp-8f23d41e-6335-47b1-89af-f5ff82100910 9/10/2010 3:40 PM

bp-55e10326-a814-44f6-8b17-6aef32100907 9/7/2010 4:06 PM

bp-34edf052-4dd6-4dce-83d5-fe9572100827 8/27/2010 1:55 PM

bp-1256cdaa-6690-452c-a645-230682100818 8/18/2010 1:25 PM

bp-140d1110-077a-4f9f-98f5-687302100816 8/16/2010 10:31 AM

bp-3fa998e2-ec3a-4f8d-8eaa-9d5ab2100813 8/13/2010 3:27 PM

由bripley81于修改

more options

Changing to the latest Acrobat Reader and allowing it to run within the Firefox window seems to have stopped, or may be just minimized the number of crashes on downloading PDFs. But I am still getting plenty of crashes when downloading Microsoft Word documents. Anyone have any further ideas?