为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox crashes on Windows 7 when printing to a Windows 7 network printer.

  • 2 个回答
  • 5 人有此问题
  • 18 次查看
  • 最后回复者为 rgraham

rgraham
rgraham
more options

On Windows 7 running Firefox 3.6.10, I cannot print to a Windows 7 network printer. Firefox crashes every time as soon as I hit print.

However, the situation is very specific. I can print from Windows XP using Firefox 3.6.10 to a Windows 7 network printer. I can also print from Windows 7 using Firefox 3.6.10 to a Windows XP network printer. The only situation that doesn't work is using Firefox and printing from Windows 7 machine to Windows 7 machine.

Firefox is also the only program that does not print. I can print using Internet Explorer, Google Chrome, MS Word, MS Excel, and every other application just fine. Firefox is exclusive in that it is the only program that crashes and refuses to print. The drivers that are being used a PostScript drivers.

I have tried multiple versions of Firefox from older ones to the Firefox 4 beta and the program crashes every time.

Again, the only time it crashes is printing from a Windows 7 client computer to a Windows 7 network printer. Printing from XP to Windows 7 and from Windows 7 to XP works.

Any help would be greatly appreciated. The only program I've noticed the problem with is Firefox, so I'm assuming it's a problem at the application level.

On Windows 7 running Firefox 3.6.10, I cannot print to a Windows 7 network printer. Firefox crashes every time as soon as I hit print. However, the situation is very specific. I can print from Windows XP using Firefox 3.6.10 to a Windows 7 network printer. I can also print from Windows 7 using Firefox 3.6.10 to a Windows XP network printer. The only situation that doesn't work is using Firefox and printing from Windows 7 machine to Windows 7 machine. Firefox is also the only program that does not print. I can print using Internet Explorer, Google Chrome, MS Word, MS Excel, and every other application just fine. Firefox is exclusive in that it is the only program that crashes and refuses to print. The drivers that are being used a PostScript drivers. I have tried multiple versions of Firefox from older ones to the Firefox 4 beta and the program crashes every time. Again, the only time it crashes is printing from a Windows 7 client computer to a Windows 7 network printer. Printing from XP to Windows 7 and from Windows 7 to XP works. Any help would be greatly appreciated. The only program I've noticed the problem with is Firefox, so I'm assuming it's a problem at the application level.

所有回复 (2)

the-edmeister
the-edmeister
  • Moderator
more options

Here is the Crash Report for a user more experienced at reading Crash Reports than I am:
http://crash-stats.mozilla.com/report/index/45f47e99-ea8e-449f-aa1e-6399e2101014

Here's a search for that particular Signature - OPBinaryCookedPortWrite
Looks like a Windows problem, but not restricted to Win7 or 3.6.10 - there's one on Vista SP2 with Firefox 3.6 and another with 4.0b6 on Win7.

rgraham
rgraham 提问者
more options

I solved the problem. It ended up being a driver issue. I was using the correct most up to date PS driver for the printer and it worked with every application but Firefox. When I switched to the manufacturers Universal Print PS drivers, it worked perfectly fine in Firefox as well as all the other applications.

Hope this helps anyone else who has my problem.