为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox frequently hangs when loading websites with Flash video.

  • 4 个回答
  • 94 人有此问题
  • 1 次查看
  • 最后回复者为 guitou78

Blackadder
Blackadder
more options

Firefox frequently completely freezes when viewing Flash video and the only way to release it is to manually kill the plugin-container process.

This have been verified with several Firefox versions, upto and including 3.6.10 and upto the lastest Flash release on systems running Windows 7 64-bit. This have been tested on multiple installations, different systems and on clean installations. However only tested on 64-bit HP systems so far.

Running Firefox with "Run as Administrator" enabled or with compatibility mode set to "Windows XP SP2" seems to solve the problem, but that solution is not good considering the security and performance problems following with that.

Firefox frequently completely freezes when viewing Flash video and the only way to release it is to manually kill the plugin-container process. This have been verified with several Firefox versions, upto and including 3.6.10 and upto the lastest Flash release on systems running Windows 7 64-bit. This have been tested on multiple installations, different systems and on clean installations. However only tested on 64-bit HP systems so far. Running Firefox with "Run as Administrator" enabled or with compatibility mode set to "Windows XP SP2" seems to solve the problem, but that solution is not good considering the security and performance problems following with that.

所有回复 (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that you have allowed the plugin-container process in the firewall.

See http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins

Blackadder
Blackadder 提问者
more options

I have done some more testing and the problem seems to have been found:

Windows 7 64-bit with Firefox and Flash works fine until HP ProtectTools Security Manager Suite is installed. That combination makes Flash video playback hang frequently. Uninstallation of HP ProtectTools Security Manager Suite fixes the problem.

Flash video playback works fine with Windows 7 64-bit and HP ProtectTools Security Manager Suite using the browsers Internet Explorer and Chrome instead of Firefox.

At the moment I can not tell if the error is with Firefox, Flash or HP Protect Tools.

I am using the latest versions of Firefox, Flash and HP ProtectTools Security Manager Suite at the time of writing, including latest Windows security patches.

HP ProtectTools Security Manager Suite installation file name used for this is sp48447.exe.

Blackadder
Blackadder 提问者
more options

Some more details: It's the Single Sign On feature in HP ProtectTools Security Manager Suite that is in some way not working with Firefox and Flash. Disabling SSO fixes the problem, but the root of this should be fixed.

Exactly why this happens only in Firefox I do not know.

I have also reported this to HP.

guitou78
guitou78
more options

Hello It happens on my ASUS laptop, too, and didn't happen six months ago. So I think that HP software suite is not the cause.

And yes, it only occurs when watching Flash videos on firefox (youtube...). Watching the same on IE works perfectly.

It is a pain, I hope that this problem is currently under investigation by the FF team.

Hope this helps!