为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox just won't start, but IE starts ok ~ I have uninstalled Firefox and downloaded Firefox and reinstalled, but still won't load ~ no error messages show

  • 2 个回答
  • 53 人有此问题
  • 7 次查看
  • 最后回复者为 ljbc01

SRU
SRU
more options

I have run Firefox with no problems for years, but all of a sudden the last 2 days it just won't load. IE and email works okay. I was able to download Firefox by using IE to get on the internet, but I just can't get Firefix to work. Have rebooted a number of times.

I have run Firefox with no problems for years, but all of a sudden the last 2 days it just won't load. IE and email works okay. I was able to download Firefox by using IE to get on the internet, but I just can't get Firefix to work. Have rebooted a number of times.

所有回复 (2)

ljbc01
ljbc01
more options

I am running XP/Pro SP3. Last Patch Tuesday I installed the latest Microsoft updates. Yesterday I updated Firefox from 3.6.11 to 3.6.12. Since then I have been unable to start Firefox.

Using the desktop icon, using the start menu icon, double clicking firefox.exe all do nothing - a slight flurry of activity and then nothing.

There are no reports in Event Viewer relating to Firefox.

As reported by another, Internet Explorer works.

I just installed 3.6.11 over top of 3.6.12 and Firefox works again.

Since I would rather have the security updates of 3.6.12, I hope you can get to the bottom of this soon.

Thanks Lloyd

ljbc01
ljbc01
more options

Good news - Version 3.6.13 appears to have resolved the problem on my system.

I am up-to-date again. Good work support team

Lloyd