为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

won't let me print, only saves

  • 1 个回答
  • 10 人有此问题
  • 4 次查看
  • 最后回复者为 Helper7677

more options

Last night, about 5:00 pm cst I couldn't print from Mozilla!!!! For a year I've been printing docs in Ancestry.com with "Control A", highlighting , using "Control P" "Selection" and "Print". Starting last night, it will only "Save" to a file and I don't want that!!!! I want hard copy. What have I done? I don't know much about computers and can't think of anything I'd done to change from printing to saving. It happens only with Mozilla.....not MSN.

Last night, about 5:00 pm cst I couldn't print from Mozilla!!!! For a year I've been printing docs in Ancestry.com with "Control A", highlighting , using "Control P" "Selection" and "Print". Starting last night, it will only "Save" to a file and I don't want that!!!! I want hard copy. What have I done? I don't know much about computers and can't think of anything I'd done to change from printing to saving. It happens only with Mozilla.....not MSN.

所有回复 (1)

more options

Do the following: Ctrl+P, then:

  • be sure "Print to file" is not checked.
  • be sure you have the correct printer selected in "Name"


The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post.

  • Shockwave Flash 10.0 r32
  1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
    • Note: plugin check page does not have information on all plugin versions
  2. Update the Flash plugin to the latest version.
    • Download and SAVE to your Desktop so you can find the installer later
    • If you do not have the current version, click on the "Player Download Center" link on the "Download..." page below
    • After download is complete, exit Firefox
    • Click on the installer you just downloaded and install
      • Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
    • Start Firefox and check your version again or test the installation by going back to the download link below
    • Download and information: http://www.adobe.com/software/flash/about/
      • Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
      • Use IE to go to the above site to update the IE ActiveX