为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

May have virus cause comp won't let me open firefox, delete, reinstall

  • 3 个回答
  • 42 人有此问题
  • 1 次查看
  • 最后回复者为 Eileen815

more options

This is a shared computer so it didn't happen to me but to someone else. He says he had firefox open and all of a sudden it shut off. When we try to open firefox it says Choose the program you want to open this file. Now we can't run disk clean because the same window pops up. We can use internet explorer but as for firefox we can't do anything. We can't delete it, because each time we run our Add or remove programs because a window pops up saying application not found. We can't reinstall firefox because again the Open with window pops up.

This is a shared computer so it didn't happen to me but to someone else. He says he had firefox open and all of a sudden it shut off. When we try to open firefox it says Choose the program you want to open this file. Now we can't run disk clean because the same window pops up. We can use internet explorer but as for firefox we can't do anything. We can't delete it, because each time we run our Add or remove programs because a window pops up saying application not found. We can't reinstall firefox because again the Open with window pops up.

所有回复 (3)

more options

Hi there,

My situation is a little different. I HAD a virus, but got rid of it with some online software (malwarebytes). I'm pretty sure it worked, as I'm not getting the constant 'XP Home Security 2011' notifications anymore. However, I think in it's removal, it had to disable both internet explorer AND firefox or something. I got internet explorer to work just like you said, but firefox did the 'which program will you use...' thing.

BUT, with a little tampering, I was able to fix it. Here are the steps:

1. Open the file your mozilla firefox program is located in. (usually C:\Program Files\Mozilla Firefox)

2. Find the icon that has the firefox logo on it (the fox circling around the planet, if you didn't already know)

4. Right Click and go to 'Run As'

This is the part where you need to be an administrator. On my computer, I wasn't on the admin account, but was able to input my password anyway with a window that popped up.

After you do that, mozilla's startup should pop up and it'll work again. I'm honestly not too sure WHY this works... just that it worked for me.

Hope you all have the same luck I did!

由Jazien于修改

more options

hi there i had the same problem, when i clicked firefox it says which program would you like to open with, even when i open control panel or run program etc. but if your willing to spend some money which i have done it worked straight away it cost me approx 27 pounds(39 dollars) its called pc mighty max 2011, it cleans all your registry keys etc and makes your computer faster, it did the job for me. gooooooooooood luck

more options

This fixed the same problem I had. My anitvirus detected a virus and quarantined it but after that it wouldn't load firefox. Right clicking the firefox icon in the firefox file and clicking Run as Administrator worked great. Thanks