为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

FF restarts after update an opens a new box that says update highly recomended when I click next FF is unable to connect to server this has been ongoing for two weeks. Whats going on?

  • 5 个回答
  • 21 人有此问题
  • 4 次查看
  • 最后回复者为 Firefox1

more options

FF says an upgrade is available. After this has been done and FF restarted another window opens saying a highly important (urgent) update is nesscary, when I click the NEXT button a progress bar appears and says connecting to server but NEVER seems to connect, and no matter how long I leave it it does NOT connect. It just sits there trying to connect while I use FF.

FF says an upgrade is available. After this has been done and FF restarted another window opens saying a highly important (urgent) update is nesscary, when I click the NEXT button a progress bar appears and says connecting to server but NEVER seems to connect, and no matter how long I leave it it does NOT connect. It just sits there trying to connect while I use FF.

被采纳的解决方案

Do a clean (re-)install:

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

定位到答案原位置 👍 1

所有回复 (5)

more options

选择的解决方案

Do a clean (re-)install:

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

more options

Cor-el. A huge thanks. I have done as you said and all my settings and bookmarks were kept after the re install. I was thinking this but was worried about bookmarks. Only time will tell if this has stopped the problem but I WILL report back here at the weekend if all is good, again, THANK YOU SIR.

more options
more options

Has worked a treat, and the problem has not happened again. Thanks again for your help COR-EL.

more options

uninstalled FF, deleted program folder, reinstalled FF, clicked about FF and it tried to update and I got the same message...