Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Software update does not connect to server/ CONSTANTLY comes up every time I start Firefox

  • 3 个回答
  • 1 人有此问题
  • 5 次查看
  • 最后回复者为 cor-el

more options

Although an update was successfully installed, this "update recommended" window opens every time I open Firefox and gets stuck trying to connect to the update server. I just cancel it whenever I see it, or it will just keep running.

Although an update was successfully installed, this "update recommended" window opens every time I open Firefox and gets stuck trying to connect to the update server. I just cancel it whenever I see it, or it will just keep running.

所有回复 (3)

more options

Remove the files in the updates and updates\0 folder. You may need to delete active-update.xml and updates.xml as well if present.
XP:

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)

If you have problems with updating then best is to download the full version and uninstall the currently installed version. You may need to remove the Firefox program folder to do a clean install of the new version.

Do a clean (re-)install: Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

more options

Sorry for the delay (hubby in emergency open heart surgery) I followed your easy-to -understand directions ( being a nimrod of sorts) and the problem seems to have gone away. Thank you so much!

more options

You're welcome