为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

can't start FF after upgrade to 6.0, only getting XULRunner error.

  • 2 个回答
  • 13 人有此问题
  • 7 次查看
  • 最后回复者为 cor-el

more options

After upgrading from FF 5.x to FF 6.0, can't start FF; am getting XULRunner window saying "Error: Platform version '5.0' is not compatible with minVersion >= 6.0 maxVersion <= 6.0".

Tried Uninstall, then Delete userprofile folder, then reinstall but doesn't fix.

After upgrading from FF 5.x to FF 6.0, can't start FF; am getting XULRunner window saying "Error: Platform version '5.0' is not compatible with minVersion >= 6.0 maxVersion <= 6.0". Tried Uninstall, then Delete userprofile folder, then reinstall but doesn't fix.

所有回复 (2)

more options

I tried pressing the "I have the problem too" button on this page, but it does not work -- just hangs in Internet Explorer 8.

I cannot press it with my preferred browser, Firefox, because the upgrade to 6 killed it -- and I have no access to my bookmarks and passwords.

I have had this problem with the past several upgrades. The recommendations on the web page do not work (uninstall, remove folder, re-install). I've had to do a complete (including my information) uninstall, then rebuild my profiles.

I really appreciate the effort that the Firefox development community puts in, but this is getting old. Can anyone specify the correct file to zap to fix the XULRunner version problem?

more options

The updater wasn't able to update all the files and some were left as older versions.
Do a clean reinstall.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.