We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

my computer says it needs to shut down to complete a previous download of firefox i have shut it down a dozen times but nothing happens and as far as im concerned i dont have firefox on my pc but each time i try to download it the message reappears

  • 1 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 cor-el

more options

my computer says it needs to shut down to complete a previous download of firefox i have shut it down a dozen times but nothing happens and as far as im concerned i dont have firefox on my pc but each time i try to download it the message reappears

my computer says it needs to shut down to complete a previous download of firefox i have shut it down a dozen times but nothing happens and as far as im concerned i dont have firefox on my pc but each time i try to download it the message reappears

所有回复 (1)

more options

Do a clean reinstall.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.