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Firefox crashes

  • 3 个回答
  • 4 人有此问题
  • 2 次查看
  • 最后回复者为 cor-el

iguy07
iguy07
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I have Firefox 7.0.1 loaded on a Windows XP Pro machine with multiple Windows user accounts on it. Firefox always crashes on startup under one of the user accounts, but works fine under all others. I have attempted to delete the Firefox profile(s) under this user account, uninstall Firefox completely, delete the program directory, and even cleared out all temp files from my PC. I even went so far as removing any references to "Mozilla" or "Firefox" from the windows registry. But it still does the same thing after reinstalling and starting the program back up under the one user account. The crash id that is generated is listed below. Thank you for any help you can provide. Note: Reinstalling the OS is not an option.

Crash ID: bp-5a5be570-db63-4304-847f-6b1d02111011

I have Firefox 7.0.1 loaded on a Windows XP Pro machine with multiple Windows user accounts on it. Firefox always crashes on startup under one of the user accounts, but works fine under all others. I have attempted to delete the Firefox profile(s) under this user account, uninstall Firefox completely, delete the program directory, and even cleared out all temp files from my PC. I even went so far as removing any references to "Mozilla" or "Firefox" from the windows registry. But it still does the same thing after reinstalling and starting the program back up under the one user account. The crash id that is generated is listed below. Thank you for any help you can provide. Note: Reinstalling the OS is not an option. Crash ID: bp-5a5be570-db63-4304-847f-6b1d02111011

由iguy07于修改

所有回复 (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See this bug report that is attached to the crash report.

  • bug 680927 NEW Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO
iguy07
iguy07 提问者
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I think you nailed it. I have v-go SSO on the machine, so that must be it. I'll try the suggested workaround. Thank you!

cor-el
cor-el
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  • Top 10 Contributor
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You're welcome