为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Tried completely removing Firefox 7.0.1 but it still crashes on startup. I have crash ID Crash ID: bp-937b23e8-b4c4-4ff6-a5fc-186ed2111101

  • 2 个回答
  • 10 人有此问题
  • 2 次查看
  • 最后回复者为 Kelly

Kelly
Kelly
more options

My firefox will not start. I get a message it crashed and all I can do is submit info to Mozilla. restart or quit. I have uninstalled and deleted what profile I can find but to no avail. I just went through a Laptop refresh and what ever is causing the crash must have copied over because new laptop is doing same thing,

I have nothing to save so all I need to do is remove mozilla and all personal files so that I can start with a new reload of the software.

My reading leads me to believe I have some corrupted file somewhere that is causing the issue but I delted all my personal infomation I was aware of and it still crashes on startup.

No access to safe mode as it fails at startup also.

My firefox will not start. I get a message it crashed and all I can do is submit info to Mozilla. restart or quit. I have uninstalled and deleted what profile I can find but to no avail. I just went through a Laptop refresh and what ever is causing the crash must have copied over because new laptop is doing same thing, I have nothing to save so all I need to do is remove mozilla and all personal files so that I can start with a new reload of the software. My reading leads me to believe I have some corrupted file somewhere that is causing the issue but I delted all my personal infomation I was aware of and it still crashes on startup. No access to safe mode as it fails at startup also.

所有回复 (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See this bug report that is attached to the crash report.

  • bug 680927 NEW Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO
Kelly
Kelly 提问者
more options

Interesting. If I shutdown my Passlogic V-Go SSO program the browser will start and run.

We've made no changes that I know of to Pass-logic. If I start up the pass logic after browser is up it will crash the next time I try to change pages on the browser.

So my failure matches the noted software issues in the bug report.

Looking forward to the fix being