Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Bookmarks gone after installing FF8. Tried to restore them & get error message 'Unable to process the back up file'

  • 4 个回答
  • 8 人有此问题
  • 1 次查看
  • 最后回复者为 kindik

more options

My bookmarks have gone. I noticed that the bookmarks inside a folder on the toolbar had changed. so I restarted FF and now all bookmarks are gone. I've tried restoring them but I get an error message: 'Unable to process the back up file' . I've recently installed Firefox 8.

My bookmarks have gone. I noticed that the bookmarks inside a folder on the toolbar had changed. so I restarted FF and now all bookmarks are gone. I've tried restoring them but I get an error message: 'Unable to process the back up file' . I've recently installed Firefox 8.

所有回复 (4)

more options

I had this problem until I un-installed and re-installed FF8. You might find the bookmark file in the harddrive as a JSON file, do not ask me why though.

My brother is a software analyst and said this lastest version of FF is crap. I'm beginning to agree as I still have many issues.

more options

I tried reinstalling FF8, but I still get the same error message. Grrrrr I've copied the bookmark file. I'll try to open it up on my work pc & export it as html, then import it & see what happens. So annoying.

more options
more options

Cor-el, this is all very well listing all this stuff but to most normal people it is just gobbledegook. If this software was well written and debugged there would not be so many users on here complaining about problems. FF8 is far from user friendly! I've now gone to another browser until Mozilla can get their act together and sort these problems. Why isn't this new browser just a straight download with no faffing about? Other providers can do it, why not Mozilla?