Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

homepage overwritten by rogers.com/smartkey/

  • 4 个回答
  • 18 人有此问题
  • 1 次查看
  • 最后回复者为 janstett

more options

I reset my homepage to Yahoo.com. when I open additional windows, the reset homepage works. when I close all sessions and open again.. the homepage is rest to www.rogers.com/smartkey? Rogers is my internet provider. When I question them, they tell me that they do not support Firefox.. what is causing my homepage to be continually changed/overwritten.. where can I look to change this?

I reset my homepage to Yahoo.com. when I open additional windows, the reset homepage works. when I close all sessions and open again.. the homepage is rest to www.rogers.com/smartkey? Rogers is my internet provider. When I question them, they tell me that they do not support Firefox.. what is causing my homepage to be continually changed/overwritten.. where can I look to change this?

被采纳的解决方案

I had the same problem. Called Rogers and the first thing they said is "we dont support Firefox" then said they wouldn't hijack a browser (right!) Their next suggestion was to clear all cookies and cache, if that has no effect uninstall Firefox and then install again. Well I've been in this business a long time and really didn't beleive their response, but did it anyway. No joy, fresh install and the same issue. So did another unistall, then looked in the ProgramFiles/MozillaFirefox folder and low and behold there are a few things that are not uninstalled. One of them was a configuration file that contained guess what - a command to redirect homepage to rogers.com/smartkey

did another unistall and this time went back in and deleted every remaining file from the Firefox folder. Fresh install and now the problem has been resolved :)

My only regret was not keeping the config file to send to Rogers and say "ok, you don't hijack browsers, so explain this"

定位到答案原位置 👍 3

所有回复 (4)

more options

I doubt that the is much difference between your yahoo.com and the Rogers branded version, they would both be customized in the same manner as it they are Yahoo. What difference do you see other than an extra logo?

Bring up about:config and and filter on www.rogers.com/smarkey and also filter on my.yahoo

more options

The first page is blank. with a prompt to click here if redirect doesn't automatically take me to the page.. Then it brings up the Rogers yahoo page.. I just want yahoo.com Not sure what you mean by bring up about:config.. and filter.. etc.. how do I do that.. where do I do that.. I just want my homepage to stay on yahoo.com

more options

选择的解决方案

I had the same problem. Called Rogers and the first thing they said is "we dont support Firefox" then said they wouldn't hijack a browser (right!) Their next suggestion was to clear all cookies and cache, if that has no effect uninstall Firefox and then install again. Well I've been in this business a long time and really didn't beleive their response, but did it anyway. No joy, fresh install and the same issue. So did another unistall, then looked in the ProgramFiles/MozillaFirefox folder and low and behold there are a few things that are not uninstalled. One of them was a configuration file that contained guess what - a command to redirect homepage to rogers.com/smartkey

did another unistall and this time went back in and deleted every remaining file from the Firefox folder. Fresh install and now the problem has been resolved :)

My only regret was not keeping the config file to send to Rogers and say "ok, you don't hijack browsers, so explain this"

more options

Thank you so much gmcotton for your suggestion.. It worked.. although the first time I reloaded Firefox.. it gave me an error message saying that my config file was missing and to contact my administrator.. I then deleted everything.. including my bookmarks.. and reloaded and it works great now.. No longer have that annoying roger.com/smartkey replacing my homepage...