Hi OldGriz- Sometimes, the video or audio content in a web page cannot be properly downloaded and displayed in Firefox. A required plugin may be missing, outdated, blocked, in conflict with another plugin or extension, or the content may be blocked for some reason. This article will help you solve these problems.

Fix common audio and video issues

Hope that helps!

There doesn't seem to be anything wrong with the site.

Works fine for me - Win7x64 Fx10.

No problems here either.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

• Don't make any changes on the Safe mode start window.
• https://support.mozilla.org/kb/Safe+Mode

If you use the Ghostery extension, it now blocks Brightcove which this site needs to display videos. Click on the Ghostery icon and allow Brightcove.

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Feedback? How did you go?

It is always a good idea to have a second(reserve) browser. In your circumstances we should have advised you to download Google Chrome or Opera. You would have been operational for this particular purpose in a few minutes.