Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox crashes

  • 1 个回答
  • 2 人有此问题
  • 7 次查看
  • 最后回复者为 Matt_G

Kaleigh
Kaleigh
more options

Firefox crashes a lot when I click on a link to visit another page, open a picture, or try and watch a video. The crashing started a few weeks ago and then I was able to download the Firefox 10 version and the crashing stopped until tonight. I have tried all of the steps on the support page after a few crashes every time I tried to click the support tab. Are there any other ways to keep Firefox from crashing or am I just going to have to use a different browser?

Firefox crashes a lot when I click on a link to visit another page, open a picture, or try and watch a video. The crashing started a few weeks ago and then I was able to download the Firefox 10 version and the crashing stopped until tonight. I have tried all of the steps on the support page after a few crashes every time I tried to click the support tab. Are there any other ways to keep Firefox from crashing or am I just going to have to use a different browser?

所有回复 (1)

Matt_G
Matt_G
more options

Hey Kaleigh,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!