为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes

  • 3 个回答
  • 9 人有此问题
  • 5 次查看
  • 最后回复者为 Moses

more options

I'm unable to start Firefox, even in safe mode. It started getting screwy after I attempted to update to the latest version (I currently have 9.0.1), and then I couldn't submit a web address without simply hitting "enter". Shortly after, upon trying to restart Firefox, it would crash. I can't even get the window to open, so I feel pretty helpless. I've scanned for viruses, etc.. Don't know what else to do.

I'm unable to start Firefox, even in safe mode. It started getting screwy after I attempted to update to the latest version (I currently have 9.0.1), and then I couldn't submit a web address without simply hitting "enter". Shortly after, upon trying to restart Firefox, it would crash. I can't even get the window to open, so I feel pretty helpless. I've scanned for viruses, etc.. Don't know what else to do.

所有回复 (3)

more options

Hi,

As of right now, the system that handles the crash reports is down (to my knowledge) as I couldn't retrieve the crash details.

But until I get that, I highly suggest that you update Firefox to 10.0.1 as it has more updates and stability.

Get Firefox here

more options

I have so many passwords saved in Firefox from over the years, I really depend on it. Is there at least a way I could retrieve that information, if I were to try re-installing it?

more options

You could try reinstalling Firefox but just don't check the box that says Remove my personal data and information.

Not certain that will work but worth a try.