Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Sync doesn't work

  • 3 个回答
  • 8 人有此问题
  • 10 次查看
  • 最后回复者为 Ibai

more options

I set up my Firefox in my main desktop with two others laptops, but the synchronization was incomplete, and now a banner saying "Sync encountered and error while syncing:Unknown error. Sync will automatically retry this action", but nothing happen.

I set up my Firefox in my main desktop with two others laptops, but the synchronization was incomplete, and now a banner saying "Sync encountered and error while syncing:Unknown error. Sync will automatically retry this action", but nothing happen.

由omarjose于修改

所有回复 (3)

more options

Hi Omar,

My recommendation is to reset the account by following the steps explained in this article: https://support.mozilla.org/en-US/kb/how-do-i-manage-my-firefox-sync-account#w_how-do-i-reset-my-sync-data

Let me know if that works.

more options

Hello:

It didn´t work.

I had tried that several times before to send you the request.

More info: the only difference between the two laptops that I have (where the sync between those two work fine), is that the third computer , a desktop, where the sync don´t work, is running W7 in spanish, although Firefox is in English.

The two laptops have the W7 OS in English.

Rgds

more options

Hola!

If that doesn't work I will ask you to try to log in Diagnose Firefox issues using Troubleshoot Mode to make sure that no add-ons are messing up with Sync.

If that doesn't work please file a bug. It could be as simple as a problem with your connections if the log mentions any error like 503 or 404. You can find good instructions to file a bug in this blogpost: https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/