为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Unexpected Crashes on Windows 7

  • 2 个回答
  • 2 人有此问题
  • 89 次查看
  • 最后回复者为 kerimatasoy

more options

Hello friends.

I've been using a machine since almost half a year, which had came and boundled with Windows 7 Operatins System. Well, from the first day, I've been using the Firefox rather then Microsoft Internet Explorer. But, about two hours ago, I've encountered some crash using the Firefox and Winamp Media Player at the same time and the sound output was locked looping forever and the whole screen went black weirdly, and, all I could was pressing and holding down the power key for a couple of secends so that, I could able to shutdown my machine and then power it on back. Fortunately, it worked and I could turn my computer on back. I'm sharing about my system specifications below the message, so that, you guys might have some idea about what happened and why it might be occured. By the way, do you know how to deal with "Event logs" or "System Logs" easily on Windows 7? Thank you so much for everything...

System Specifications: Case Type: Laptop Operating System: Windows 7 Home Basic 64-bit (6.1, Build 7601) Service Pack 1 and almost all available updates have been installed via the Internet till right now) Processor: Intel(R) Core(TM) i3 CPU M 380 Memory: 3 GB Graphic Card: NVIDIA GeForce 310M, Driver Version: 295.73 Sound Device: Conexant CX20671 SmartAudio HD, Driver Version: 4.111.0000.0000 Internet Browser Type: Mozilla Firefox 10.02(x86) (Right now, it's 11.0) Winamp Ver: 5.623(x86)

Hello friends. I've been using a machine since almost half a year, which had came and boundled with Windows 7 Operatins System. Well, from the first day, I've been using the Firefox rather then Microsoft Internet Explorer. But, about two hours ago, I've encountered some crash using the Firefox and Winamp Media Player at the same time and the sound output was locked looping forever and the whole screen went black weirdly, and, all I could was pressing and holding down the power key for a couple of secends so that, I could able to shutdown my machine and then power it on back. Fortunately, it worked and I could turn my computer on back. I'm sharing about my system specifications below the message, so that, you guys might have some idea about what happened and why it might be occured. By the way, do you know how to deal with "Event logs" or "System Logs" easily on Windows 7? Thank you so much for everything... '''System Specifications:''' Case Type: Laptop Operating System: Windows 7 Home Basic 64-bit (6.1, Build 7601) Service Pack 1 and almost all available updates have been installed via the Internet till right now) Processor: Intel(R) Core(TM) i3 CPU M 380 Memory: 3 GB Graphic Card: NVIDIA GeForce 310M, Driver Version: 295.73 Sound Device: Conexant CX20671 SmartAudio HD, Driver Version: 4.111.0000.0000 Internet Browser Type: Mozilla Firefox 10.02(x86) (Right now, it's 11.0) Winamp Ver: 5.623(x86)

由kerimatasoy于修改

所有回复 (2)

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

more options

Thank you so much for your all replies... I'm giving them a try now...