为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Why do I get a popup message about Flash?

  • 8 个回答
  • 21 人有此问题
  • 3 次查看
  • 最后回复者为 SafeBrowser

more options

When I use AT&T mail I get this popup message:

Your browser is blocking Flash. You must have Flash 9.0 or higher installed and unblocked to run an openmail application. You can download and install the latest Flash Player here

But I already have the most recent version of Flash.

When I use AT&T mail I get this popup message: Your browser is blocking Flash. You must have Flash 9.0 or higher installed and unblocked to run an openmail application. You can download and install the latest Flash Player here But I already have the most recent version of Flash.

由jazzophile于修改

被采纳的解决方案

FYI, this issue is affecting Google Chrome users on AT&T/Yahoo! mail as well: Your browser is blocking Flash - Google Groups. Perhaps it is a script error in the mail system.


In that thread, it says if you can switch back to the "Classic" view in your Inbox, the problem goes away.

定位到答案原位置 👍 0

所有回复 (8)

more options

I haven't seen this, but I don't use Yahoo! mail very often. What steps do you take to trigger the pop-up?

I'm sure this message is annoying, but does it seem to break any of the functionality of Yahoo! mail? Just wondering whether it could be related to any of the advertising in the page rather than Yahoo! mail itself.

more options

It happens every time I go to the yahoo mail website. Once I close the popup message Yahoo! mail works fine.

more options

I have been getting the same message for the last three days, but I get it when I go to mt AT&T mail, not my Yahoo mail. As far as I know, my Yahoo mail works fine.

more options

I did mean AT&T mail, edited the question.

more options

Do either of you use any add-ons that block Flash or ads? You could try Yahoo! mail or AT&T mail (most likely provided by Yahoo!) in Firefox's Safe Mode to see whether it is caused by a custom setting or add-on.

First, I recommend backing up your Firefox settings in case something goes wrong. See Backing up your information. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the Safe Mode dialog, do not check any boxes, just click "Continue in Safe Mode."

If you no longer get the message, an add-on would be the prime culprit. If you still get it, we would have to consider other factors.

Any luck?

more options

选择的解决方案

FYI, this issue is affecting Google Chrome users on AT&T/Yahoo! mail as well: Your browser is blocking Flash - Google Groups. Perhaps it is a script error in the mail system.


In that thread, it says if you can switch back to the "Classic" view in your Inbox, the problem goes away.

由jscher2000 - Support Volunteer于修改

more options

I still get the message in Safe Mode. Switching to Classic View does stop the popup but I didn't have the problem with "New" AT&T mail before so I hope the problem can be solved. Yesterday I contacted AT&T tech support who said it was a browser issue.

more options

For Yahoo mail, reply from Cww for an explanation and workaround in this post --> https://support.mozilla.org/en-US/questions/924230#answer-323590


Cww said

Here's what happened: Last week, Adobe updated the way they report the Flash version (not Firefox version but the version of Flash) as part of a Flash update. It seems that Yahoo Mail didn't update their code to check correctly and so it looks like (to them) that Flash isn't working (they can see that you have it installed but the version check code doesn't work).

This needs to be fixed on the Yahoo side. In the meantime, you could try to switch to Classic view in Yahoo mail & At&t Mail.

Same explanation may apply to other sites not recognizing your installed version of Flash (Add-ons > Plugins > "Shockwave Flash" version); for a workaround, contact the site.


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

由NoahSUMO于修改