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Firefox crashes

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  • 2 人有此问题
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  • 最后回复者为 Vivek

I tried to use B of A website chat window with a support person Chat window opens as it loads just about to use it and Firefox crashes and no report How do I fix this?

I tried to use B of A website chat window with a support person Chat window opens as it loads just about to use it and Firefox crashes and no report How do I fix this?

所有回复 (1)

Hi,

You can try to update any plugins that may be outdated: https://www.mozilla.org/en-US/plugincheck/

If the problem persists, please check if this happens in a new profile. If the new profile is okay, you can later copy the needed personal data from the old profile. Firefox stores your personal data and settings in another location (profile folder) separate from its files/folder. A new profile would have the default Firefox settings (Tools (Alt + T) > Options, and about:config ), and usually would also be empty of any Extensions and themes (Appearance) in Tools > Add-ons) and their settings. Also, a new profile would have no previous stored website data/settings etc., (Tools > Clear Recent History).

Profiles Howto

Profile Folder & Files

about:config Entries

由Vivek于修改