Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox crashes randomly & without warning

  • 3 个回答
  • 12 人有此问题
  • 11 次查看
  • 最后回复者为 skreider

skreider
skreider
more options

Hello,

I'm having issue with my Firefox crashing constantly, no matter what webpage I am on. Sometimes it crashes after I've been online for a few minutes, sometimes it crashes immediately upon startup. I just never know when it is going to crash, but it always does. I've completed all of the steps listed on your support website: 

   Update your software
       Update Firefox
       Update your plugins
       Update Windows
       Update your drivers
       Update your Internet Security software
   Check for viruses or spyware
   Check to see if the crash happens in safe mode.

I've done all of that, and the crashing still happens in Safe Mode. I'm still able to get online for a few minutes between crashes, but as you can imagine that is pretty annoying. Your help would be greatly appreciated.

Sara

Hello, I'm having issue with my Firefox crashing constantly, no matter what webpage I am on. Sometimes it crashes after I've been online for a few minutes, sometimes it crashes immediately upon startup. I just never know when it is going to crash, but it always does. I've completed all of the steps listed on your support website: Update your software Update Firefox Update your plugins Update Windows Update your drivers Update your Internet Security software Check for viruses or spyware Check to see if the crash happens in safe mode. I've done all of that, and the crashing still happens in Safe Mode. I'm still able to get online for a few minutes between crashes, but as you can imagine that is pretty annoying. Your help would be greatly appreciated. Sara

被采纳的解决方案

Obviously you have already read firefox crashes Try creating and using a new profile.

  1. Whilst in safe mode also disable all plugins
  2. see Troubleshoot and diagnose Firefox problems_8-make-a-new-profile
定位到答案原位置 👍 1

所有回复 (3)

John99
John99
more options

选择的解决方案

Obviously you have already read firefox crashes Try creating and using a new profile.

  1. Whilst in safe mode also disable all plugins
  2. see Troubleshoot and diagnose Firefox problems_8-make-a-new-profile
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to delete the file urlclassifier3.sqlite to reset the phishing protection database and force Firefox to rebuild a new database file (this can take some time).
You can find the file urlclassifier3.sqlite in the parent location of the cache.
You can see the location of the cache on the about:cache page via the location bar like you access a website.

VISTA: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\

skreider
skreider 提问者
more options

Thanks. The new profile seems to be working. No crashing since I changed it over to a new one.