为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox crashes

more options

Firefox is crashing regularly, in the last hour it has crashed about 10 times. I can't update to the new version as it just crashes straight out.

If you can't help, I'll have to use another browser.

Firefox is crashing regularly, in the last hour it has crashed about 10 times. I can't update to the new version as it just crashes straight out. If you can't help, I'll have to use another browser.

所有回复 (2)

more options

The crash reports indicates a problem the Trusteer Rapport extension.

You can try to stop Trusteer Rapport if installing the latest version doesn't help.

Start Menu > Programs > Trusteer Rapport > Stop Rapport Mac:System Preferences -> Other -> Rapport -> Stop Rapport


If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.


more options

Hi aegis,

We would recommend downloading the latest version of Rapport that has related issues solved, along with downloading the latest Firefox version.

Should you need any further assistance, we would like to offer you our free 24/7 Trusteer Rapport technical support, you can contact us here.

Regards, Trusteer Technical Support