为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox 14.0.1 automatically reset itself after running the Troubleshooter. Now all of my add-ons, saved passwords, bookmarks....everything is gone.

more options

I ran the Troubleshooter and when it was finished Firefox 14.0.1 automatically reset itself to its default state. I didn't click the Reset button. Now all of my add-ons are gone, my saved passwords are gone, my bookmarks are gone and all of my settings have changed. I can't even get my tabs to move to the bottom of the page above my Task Bar like they were before FF reset itself. The reason I ran the Troubleshooter was because FF was so slow and would freeze up and I would have to use CTRL/ALT/DEL to close it and restart it. I absolutely DID NOT want it to reset to its default state. Any suggestions? Or am I basically screwed?

I ran the Troubleshooter and when it was finished Firefox 14.0.1 automatically reset itself to its default state. I didn't click the Reset button. Now all of my add-ons are gone, my saved passwords are gone, my bookmarks are gone and all of my settings have changed. I can't even get my tabs to move to the bottom of the page above my Task Bar like they were before FF reset itself. The reason I ran the Troubleshooter was because FF was so slow and would freeze up and I would have to use CTRL/ALT/DEL to close it and restart it. I absolutely '''DID NOT''' want it to reset to its default state. Any suggestions? Or am I basically screwed?

所有回复 (2)

more options
more options

The following doesn't add much to the above, but I'll leave it here anyway.

When you say you ran the Troubleshooter, I'm not sure exactly what you did. Did you use the Safe Mode dialog? Some checkboxes on that dialog do clear settings as noted by their description.

If you do the following, can you find any additional Firefox settings folders (AKA profile folders):

Help > Troubleshooting Information > Show Folder

In the Windows Explorer window, navigate up one level. If you see multiple folders, your settings might be safely stored in a different folder.

由jscher2000 - Support Volunteer于修改