reset firefox but can't locate the firefox "button", the help submenu, troubleshooting information or reset firefox button
I keep getting error message firefox is already running but not responding etc.... Went through all 6 steps, (process not running, parent lock is not in profile etc)... so I am trying to reset firefox to it's default state....have the instructions, can't do that either... (1) what is the url I will see at the "top of the firefox window" (2) I can not locate "firefox button" ,help submenu, troubleshooting information or the "reset firefox" after spending 1 1/2 hours working on this....downloaded latest version... obviously I can't run it because firefox is already running... Please help me ASAP.... I have a LOT of work to DO ... on windows 7 64 bit ...can't tell you what version of firefox I am on because... I can't run it.....can't restore previous version because... I can't run it.
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PLEASE HELP!!! I CAN GIVE YOU ACCESS TO MY DESKTOP TO MAKE IT FASTER. THanks
Is the profile marked as "Default=1" listed in the profiles.ini file still present?
If not then use the Profile Manager to create a new profile.
See also:
I am trying to create a new profile.... I have followed the directions.... (1) at the top of fire fox window..... so I go to url, (www.firefox.com) http://www.mozilla.org/en-US/firefox/new/ (2) click on the Firefox button......WHERE IS THAT BUTTON LOCATED?????? (3) go over to the HELP sub menu......WHERE IS THE HELP SUBMENU BUTTON LOCATED? etc etc etc
(4) select troubleshooting information......WHERE IS TROUBLESHOOTING INFORMATION LOCATED?????
(5) CLICK THE RESET FIREFOX BUTTON........where is the click firefox button located,
THIS SHOULDN'T BE SO DIFFICULT........please help!!!!!!!!!!!!!!!
Dear cor-el ...I do appreciate you taking the time to answer my question and send those links.... I am sorry... but I have already read through all of those....going on two hours to solve this problem...
I believe I can't open a firefox menu bar because "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system."
this is the only file in my profiles folder: go2hgd5w.default
Can I just uninstall firefox....will that solve the problem or make it worse? someone please answer
Did you try to use the Profile Manager to create a new profile?
You can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See: