We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox doesn't start

  • 2 个回答
  • 8 人有此问题
  • 1 次查看
  • 最后回复者为 rienafairefr

more options

Hi, Have a really annoyingsituation with a non starting firefox. Currently trying on release 16.0, but had the same issue from version 15 approximately. Diagnostics:

- Windows 7 Pro x64

- Fresh install, cleaned every trace of firefox out of the computer before reinstalling

- At some point it worked with the "launch firefox" in the install wizard, but if I closed it I couldn't start it again. Now it does not work anymore that way.

- Firefox starts no problem when run as administrator

- When the install wizard shows up, it asks admin rights, if I grant it it does not launch afterwards, if I don't grant it and install firefox in a non-admin folder, it does not launch either.

- Non-admin, Safe mode doesn't start

- Non-admin, Profile manager doesn't start

- At some point I had the profile-manager or import wizard showing up when launching as non admin, but they were "non responding". Not reliably replicated.

- Doesn't start means the process is started (seen in task manager though the RAM usage is not moving), but no window opens.

- No firewall software, windows firewall disabled

- Apparently it's crashing, because in the profile/minidumps folder, there is a 0kb file created at the moment I try to start it

- If I start with no profile folders, it will create one but it's missing the Cache folder, the mozilla-media-cache folder, the startupCache folder, content-prefs.sqlite, formhistory.sqlite, mimeTypes.rdf, pluginreg.dat, sessionstore.js, signons.sqlite, urlclassifier*, webappstore.sqlite

- If I copy the "working" (created in admin) profile folder, paste it in the non-admin default folder, it doesn't start, and the only files that are modified in the profile folder are compatibility.ini and places.sqlite*

Hi, Have a really annoyingsituation with a non starting firefox. Currently trying on release 16.0, but had the same issue from version 15 approximately. Diagnostics: - Windows 7 Pro x64 - Fresh install, cleaned every trace of firefox out of the computer before reinstalling - At some point it worked with the "launch firefox" in the install wizard, but if I closed it I couldn't start it again. Now it does not work anymore that way. - Firefox starts no problem when run as administrator - When the install wizard shows up, it asks admin rights, if I grant it it does not launch afterwards, if I don't grant it and install firefox in a non-admin folder, it does not launch either. - Non-admin, Safe mode doesn't start - Non-admin, Profile manager doesn't start - At some point I had the profile-manager or import wizard showing up when launching as non admin, but they were "non responding". Not reliably replicated. - Doesn't start means the process is started (seen in task manager though the RAM usage is not moving), but no window opens. - No firewall software, windows firewall disabled - Apparently it's crashing, because in the profile/minidumps folder, there is a 0kb file created at the moment I try to start it - If I start with no profile folders, it will create one but it's missing the Cache folder, the mozilla-media-cache folder, the startupCache folder, content-prefs.sqlite, formhistory.sqlite, mimeTypes.rdf, pluginreg.dat, sessionstore.js, signons.sqlite, urlclassifier*, webappstore.sqlite - If I copy the "working" (created in admin) profile folder, paste it in the non-admin default folder, it doesn't start, and the only files that are modified in the profile folder are compatibility.ini and places.sqlite*

由rienafairefr于修改

所有回复 (2)

more options

Note that the cache folder is created in a different location: %AppData%\Local for the cache versus %AppData%\Roaming for the main profile folder.

Sounds that you have some security software running that is preventing Firefox from creating some of the files in the Firefox Profile Folder

Does it make Any difference if you boot the computer in Safe mode with network support (press F8 on the boot screen)?

more options

Good catch ! That narrowed it down a lot.

- Fresh start windows

- Kill all the processes that are not necessary for windows (antiviruses, etc)

- Now firefox can start in non admin, and I can use the profile without problems

Thanks a lot, I think it's solved, I just have to figure out what process is blocking, I suspect it's the mcafee antivirus.

EDIT: Found the culprit. No antivirus software or anything, but Ftpdrive. Uninstalled it, now firefox starts no problem. Weird.

由rienafairefr于修改