if i want to open firefox the browser opens but it instantly becomes black, i can close or minimize it but it still remains black
firefox worked perfectly al these year, but suddenly it just became black when i open the browser. just for a couple of seconds the browser shows everything but than it becomes black. i can minimize and close it but nothing happens. i tried clicking anywhere but no results, please help
被采纳的解决方案
hello jay25, from another user we found out that this might be related to malware active on your pc. please close all firefox windows and try running firefox in safemode (by pressing the shift key while you're starting it). in firefox safemode go to firefox > addons > extensions and remove the entry named "Codec v1.0" or any other addons that look suspicious & you have not installed intentionally. afterwards see if you can run firefox normally again...
please also do an in-depth scan of your system with the security software already in place and/or a different tool like the free version of malwarebytes & keep firefox and your plugins up-to-date in order to stay safe on the web.
Troubleshoot Firefox issues caused by malware
Update Firefox to the latest release
https://www.mozilla.org/plugincheck/
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选择的解决方案
hello jay25, from another user we found out that this might be related to malware active on your pc. please close all firefox windows and try running firefox in safemode (by pressing the shift key while you're starting it). in firefox safemode go to firefox > addons > extensions and remove the entry named "Codec v1.0" or any other addons that look suspicious & you have not installed intentionally. afterwards see if you can run firefox normally again...
please also do an in-depth scan of your system with the security software already in place and/or a different tool like the free version of malwarebytes & keep firefox and your plugins up-to-date in order to stay safe on the web.
Troubleshoot Firefox issues caused by malware
i want to thank you for your feedback, this was very helpfull, the problem is solved and firefox works perfect!! thank you so much!