Please reload the webpage while bypassing the cache using one of the following steps:

• Hold down the Shift key and click the Reload button with the left mouse key.

OR

• Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
• Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!

Hello dgblair, try to delete all Apple related cookies from all browsers : Delete cookies to remove the information websites have stored on your computer

thank you

Thanks for the suggestions, but deleting all cookies didn't help.

Command+Shift+R didn't solve the problem either.

Sometimes I receive the internal server message and sometimes when I click the sign in button nothing happens. I am not sure if the type of problem is due to the browser I'm using. I'm trying Safari, Firefox, and Chrome.

I'm using Forallbadges.com to issue badges.

Hi dgblaire, I'm an engineer on the Persona team, and I'm terribly sorry this isn't working for you!

Since we've got three players (Persona, ForAllBadges, and OpenBadges), let's try to narrow things down:

1. Can you (and/or the students) sign into http://123done.org ?
2. Can you (and/or the students) sign into http://beta.openbadges.org ?

Thank you

Hi there. I used one student's account info and was NOT able to log in to either of the sites (123done.org or beta.openbadges.org). I am able to log into ForAllBadges. I've attached screen shots of what the screen looks like when I try to log in. For both of the accounts, when I click on the sign in button nothing happens.

Do you think it would be helpful if you delete one of the student's accounts (guzmans@s.dcskd12.org) and then I try to create the persona account again? Thanks. Debbie

That indeed looks like a problem with Persona; thanks for the quick response, Debbie!

The code that's triggering that error has been completely re-written recently, and we should have a new release going out this week. Once that's out, I'll check in with you to see if the re-write coincidentally solved your issue.

Until then, I'll be digging and trying to reproduce things on my end.

Thanks again!

Hi there. I just tried connecting to open badges backpack through forallbadges using a student account that was receiving an internal error message. There was no change. The student account is still receiving the same error message. I've attached a screen shot of the error message.

There were also a few students that never received a verification email from persona after they created an account through forallbadges. It looks like the accounts are receiving an email that weren't receiving them before. I tried to create a persona account with a student that hadn't received a verification email and now she did! Everything then worked perfectly! I guess the programming update fixed that problem.

Hi there. I'm still receiving the internal server error message for the students I was receiving a message with a couple of weeks ago.

In addition, I tried to set up persona accounts with students via forallbadges.com to use open badge backpacks. Unfortunately, NONE of my students are receiving a verification email from persona now.

Please let me know if there is anything on my end you'd like me to try. I really would like to use open badge backpacks with the students in my building. Thanks. Debbie

Hi. I found before our winter break that the two students that weren't receiving verification emails now received them once I tried to set up their open badge backpack accounts via forallbadges.com! I'm assuming this is due to the persona server update that you did. However, now all the other students that hadn't tried to create open badge backpack accounts prior to the server update do not receive verification emails. Did the address that the verification emails change? One of our district tech guys had to unlock persona for our school a while ago so we can receive the emails, but I'm worried that if the address changed, he'll have to make a change in our filter system. Thanks for any help you can provide. Debbie

I just tried to reset the password for elgardaa@s.dcsdk12.org and was given an error message stating that an email was just sent to that address. If I want to have another email sent, please wait another minute or two. I don't know if this helps to narrow down the problem or not. Thanks. Debbie

Hi Debbie,

Thank you for following up, and I apologize for the delay. Just to double check, are these the remaining issues you're running into?

1. Some students are not receiving confirmation emails from Persona.
2. When trying to connect a badge backpack, you see an "Internal Server Error" at ForAllBadges.

For the email issue, it looks like we're having trouble getting mail delivered to s.dcsdk12.org. I'll report back later today once I know more.

For the ForAllBadges issue, is there any way I could attempt what the students are having issues with? Maybe adding me to a / your classroom on ForAllBadges, somehow?

Thank you,

Dan

Hi Dan. You are correct. I am having the two issues you noted above. For the internal server error, I'm going to give you a student's login info. I don't know how else to have you see the problem since we don't always get internal server errors. I HAVE EDITED OUT THE LOGIN INFO NOW THAT DAN HAS RECEIVED THE INFO. Thanks so much for your help. I will be giving a presentation to other tech teachers in my school district and am excited to get this running smoothly when I share out. Thanks. Debbie

Got the info - thanks! If you could now please edit your post to remove the login information, that would be great. :)

As for email delivery, it looks like we had failures for 27 addresses at s.dcsdk12.org between 12/17 and 12/23, which automatically prevented further attempts to send to those addresses. More info soon...

Okay, I've manually re-enabled sending mail to those 27 addresses. Could your please retry elgardaa@s.dcsdk12.org and let me know if it goes through?

I logged into forallbadges.com as elgardaa@s.dcsdk12.org and when I tried connecting to persona I got the typical message saying that a confirmation email was sent. However, I didn't receive the confirmation email. I'm using a MacBook running Lion. I tried it in Safari, Chrome, and Firefox with no luck. I had to clear cookies/cache in Safari because I was receiving an internal server error. The error message went away after I cleared the cookies, but I still didn't receive a verification email. Thanks. Debbie

Thanks for the update! It looks like this may be a configuration issue on your end that's rejecting our emails:

"The user or domain that you are sending to (or from) has a policy that prohibited the mail that you sent. Please contact your domain administrator for further details. For more information, please visit http://support.google.com/a/bin/answer.py?answer=172179"

Could you check in with your district IT folks regarding this? If you'd like, feel free to CC me on the email: I'm dcallahan@mozilla.com

And once again, thank you so much for sticking with us through this -- we will get you up and running.

Hi Debbie, any updates on your end?

Best,

-Dan

Hi Dan. I'm still waiting to hear back from the IT dept. I sent a ticket in last week and then emailed the guy the other day. I'm going to try to call him later. I'll let you know what I find out. Thanks. Debbie