为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox will not actually download or save any file

  • 2 个回答
  • 3 人有此问题
  • 1 次查看
  • 最后回复者为 ausher8

ausher8
ausher8
more options

Firefox will show that it is downloading and saving a file, but it is not. The file will show in the downloads window but will not actually be saved anywhere on my computer that I can find by navigating to a folder manually or by search.

I have tried numerous fixes including clearing the download history, changing where the file downloads, whether it should ask me every time, resetting the download folder under about:config, resetting actions for file types, opening in safe mode, all extensions and plugins disabled, trying in a new profile, and even resetting Firefox. Nothing works.

Files download perfectly in other browsers.

Firefox will show that it is downloading and saving a file, but it is not. The file will show in the downloads window but will not actually be saved anywhere on my computer that I can find by navigating to a folder manually or by search. I have tried numerous fixes including clearing the download history, changing where the file downloads, whether it should ask me every time, resetting the download folder under about:config, resetting actions for file types, opening in safe mode, all extensions and plugins disabled, trying in a new profile, and even resetting Firefox. Nothing works. Files download perfectly in other browsers.

所有回复 (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

ausher8
ausher8 提问者
more options

I've been through everything on http://kb.mozillazine.org/Unable_to_save_or_download_files more than once. Anything that did work was temporary.

I use Zone Alarm. I tried snoozing the anti-virus and firewall for 5 minutes. All the files I had downloaded suddenly showed up right where they were supposed to be. I was also able to download new files perfectly. Of course the anti-virus and firewall came back up. The files were again gone and I'm back to not being able to see what I'm downloading.