Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox doesn't know that I updated a plug-in.

  • 5 个回答
  • 5 人有此问题
  • 7 次查看
  • 最后回复者为 bobgustafson

more options

Firefox was crashing whenever I closed a window. Mozilla Support directed me to the Plugin Check page. It told me to update Java(TN) Platform SE6U37 (among other things). I downloaded jre-7u11-windows-x64.exe. I ran it. The last window said "You have successfully installed Java". I closed everything and restarted windows 7. Then I opened Firefox and followed the same path to the Plugin Check page. It told me to do the same update.

Firefox was crashing whenever I closed a window. Mozilla Support directed me to the Plugin Check page. It told me to update Java(TN) Platform SE6U37 (among other things). I downloaded jre-7u11-windows-x64.exe. I ran it. The last window said "You have successfully installed Java". I closed everything and restarted windows 7. Then I opened Firefox and followed the same path to the Plugin Check page. It told me to do the same update.

所有回复 (5)

more options

According to this bug on the Oracle site http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=8005410 , the problem occurs because their installer did not properly recognize prior Java versions and is compounded by a problem with systems having the JavaFX stand-alone application installed.

So, if you see JavaFX in your list of installed programs (Windows: Control Panel), remove it. It might also be best to remove all Java from your system before installing the new Java.

I would have recommended JavaRa to uninstall all previous Java from your system, but, sadly, it has not been updated since October 2012 and does not include and will not find more recent versions of Java files and/or registry keys. Hopefully the built-in Windows uninstall will remove all of the files and registry entries

Oracle has released Java 7 update 11 to address the vulnerability recently recognized in Java 7 update 10 and some prior versions. Java 6 update 38 was not updated; support for the Java 6 versions ends in February 2013.

more options

Well, Old Fox, I uninstalled Java. I ran the installation program. I went back to the Plugin Check page. It still says to update.

more options

Read this. Firefox is a 32-bit browser; and yes, 32-bit software runs well in a 64-bit environment but the application is installed in a separate Programs folder. The work on a 64-bit version of Firefox was halted for a short time, but is now proceeding on a limited basis and there is no projected release date set.

Did you look for and uninstall JavaFX if present in your Control Panel Programs list?

Please list all Java items in your Add-ons (Extensions and Plugins) along with their version numbers in your reply.

由TheOldFox于修改

more options

You installed the 64 bit version of Java, you need the 32bit one. http://javadl.sun.com/webapps/download/AutoDL?BundleId=73141

more options

OldFox and Tylerdowner,

Why did Mozilla's Plugin check take me to the wrong software? OK, I'll uninstall and try again.

Voila! thank you tylerdowner. Now I am about one-tenth of the way to solving my problem.

Can I keep this question open as I solve the other ninety percent?