Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Saved password problem missing

  • 5 个回答
  • 2 人有此问题
  • 3 次查看
  • 最后回复者为 cor-el

more options

Hi everyone. My problem is that I can't see my saved password. Something happaned but I don't know what happened. I tried to reset the Firefox, but it didn't solve. When I open "signons" file with notepad, it shows the name of the saved websites and coded letters. What should I do to see my saved passwords again? I also tried to uninstall the Firefox and install it again, then copying "signons" file but it also didn't work. Please help me.

Hi everyone. My problem is that I can't see my saved password. Something happaned but I don't know what happened. I tried to reset the Firefox, but it didn't solve. When I open "signons" file with notepad, it shows the name of the saved websites and coded letters. What should I do to see my saved passwords again? I also tried to uninstall the Firefox and install it again, then copying "signons" file but it also didn't work. Please help me.

所有回复 (5)

more options

You need the matching key3.db file that stores the encryption key.
The encrypted names and passwords can't be decrypted without this file.

You can try to restore a previous version of the key3.db file and/or signons.sqlite.

Make sure to first create a backup copy of key3.db and signons.sqlite before experimenting.

more options

I tried the previous state loading but it didn't work. I also tried the password decryptors. Only I can see the names of the saved web sites, not the username or password. Is there another way I can do? By the way, thanks for your help.

more options

You need matching versions of both files (key3.db stores the encryption key that was used to encrypt the names in signons.sqlite).
If that doesn't work and you do not have an older set that still works then it is likely that your passwords are lost.

more options

I tried to restore both files to the same previous date, but it didn't work. When I click "saved passwords", it opens in a wide screen as if there were usernames and passwords. Maybe a related file is deleted and it caused this problem. Thanks for your help.

more options

That can be a problem with the localstore.rdf file.

You could try this in a new profile and copy the password files to that profile.