为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

My firefox won't stop crashing. At least 8 times yesterday and at least 5 so far just today. HELP!

  • 4 个回答
  • 3 人有此问题
  • 2 次查看
  • 最后回复者为 philipp

more options

Here are the most recent (5) crash messages

bp-96a71e81-3c60-4dbc-b1b9-649042130222 2/22/2013 10:21 AM
bp-20a11078-31d2-4156-bfe1-888032130221 2/21/2013 1:21 PM
bp-bbf91a34-a7a7-4bd5-aa24-5fd072130221 2/21/2013 8:49 AM
bp-97faaa25-3080-49ea-994d-374a42130220 2/20/2013 1:49 PM
bp-ddf4905b-f650-4b70-a509-974022130220
Here are the most recent (5) crash messages <pre><nowiki>bp-96a71e81-3c60-4dbc-b1b9-649042130222 2/22/2013 10:21 AM bp-20a11078-31d2-4156-bfe1-888032130221 2/21/2013 1:21 PM bp-bbf91a34-a7a7-4bd5-aa24-5fd072130221 2/21/2013 8:49 AM bp-97faaa25-3080-49ea-994d-374a42130220 2/20/2013 1:49 PM bp-ddf4905b-f650-4b70-a509-974022130220</nowiki></pre>

由cor-el于修改

所有回复 (4)

more options

hello sandiev, these crashes all seem to happen when there is very high memory usage on the system. please see if a reset of the browser can address the issue: Refresh Firefox - reset add-ons and settings

more options

Thank you. I did what you recommended but sadly, it crashed yet again shortly after doing what you said..

more options

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:


You can check for problems caused by plugins like Java.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used (localstore-safe.rdf)
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
more options

another thing you could try is to launch firefox in safemode & see if it crashes there too: Diagnose Firefox issues using Troubleshoot Mode

please also update to firefox 19 which is available since few days. if the crashes continue, then please report back with a few new crash report ids.

however it might also be a hardware issue with defective ram - you could run a test tool like MemTest or similar others to check for that...