Clearing cache and cookies causes freeze
Every time I try to clear my cache or cookies, the systems freezes and crashes on me. This happens on different machines and in different locations. I'm on a MAC. The spinning wheel continues for 20 minutes, I have to force quit and reboot, and I find Why doesn't this ever work? here is the info I found: Please advise soonest.
Application Basics Name Firefox Version 16.0.2 User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:16.0) Gecko/20100101 Firefox/16.0 Profile Folder Show in Finder Enabled Plugins about:plugins Build Configuration about:buildconfig Crash Reports about:crashes Memory Use about:memory Extensions Name Version Enabled ID Firefox Hotfix 20121019.01 false firefox-hotfix@mozilla.org Important Modified Preferences Name Value browser.cache.disk.capacity 1048576 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size_cached_value 1048576 browser.history_expire_days.mirror 180 browser.places.smartBookmarksVersion 4 browser.startup.homepage_override.buildID 20121024073032 browser.startup.homepage_override.mstone 16.0.2 extensions.lastAppVersion 16.0.2 network.cookie.prefsMigrated true places.database.lastMaintenance 1362757524 places.history.expiration.transient_current_max_pages 53688 places.last_vacuum 1334585658 print.macosx.pagesetup-2 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO… privacy.cpd.offlineApps true privacy.cpd.sessions false privacy.cpd.siteSettings true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.warn_viewing_mixed false Graphics Vendor ID 0x10de Device ID 0x 393 WebGL Renderer Blocked for your operating system version. GPU Accelerated Windows 0 AzureBackend quartz JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.9.2 4.9.2 NSS 3.13.6.0 Basic ECC 3.13.6.0 Basic ECC NSS Util 3.13.6.0 3.13.6.0 NSS SSL 3.13.6.0 Basic ECC 3.13.6.0 Basic ECC NSS S/MIME 3.13.6.0 Basic ECC 3.13.6.0 Basic ECC
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This problem can be caused by clearing the cookies via Remove recent browsing, search and download history.
- Firefox/Tools > Options > Privacy > Firefox will: "Use custom settings for history" > [X] Clear history when Firefox closes > Settings
- Firefox > History > Clear Recent History or Tools > Clear Recent History
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Ive tried the reset feature and get the same results: freezes. It seem as if the feature is designed poorly, the is, not robust enough to clear its history and cache without causing the browser to crash.
Check this link
Does this only happen if you clear the cookies or also when you only clear the cache?
Note that if you clear the cookies then Firefox also tries to clear the local storage used by plugins and this may be causing the problem.