为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Firefox keeps crashing

  • 6 个回答
  • 2 人有此问题
  • 3 次查看
  • 最后回复者为 Kyrael

more options

I'm running Windows XP (SP 3) and I recently updated Firefox. It was working fine, but today it's crashing constantly, like, every ten minutes or so.

I've tried running it in Safe Mode, resetting it, checking to see if my plugins are out of date, nothing is working.

Here are the latest crash reports that I'm getting:

bp-12e76543-0af8-4697-b83f-363702130509
bp-5693f468-5a05-4ced-8a04-c46a72130509
bp-df1a256f-9683-412e-a11c-204322130509
bp-cfbf8b2f-5018-4a3d-bf13-5f5342130509
I'm running Windows XP (SP 3) and I recently updated Firefox. It was working fine, but today it's crashing constantly, like, every ten minutes or so. I've tried running it in Safe Mode, resetting it, checking to see if my plugins are out of date, nothing is working. Here are the latest crash reports that I'm getting: <pre><nowiki>bp-12e76543-0af8-4697-b83f-363702130509 bp-5693f468-5a05-4ced-8a04-c46a72130509 bp-df1a256f-9683-412e-a11c-204322130509 bp-cfbf8b2f-5018-4a3d-bf13-5f5342130509</nowiki></pre>

由cor-el于修改

所有回复 (6)

more options

hello Kyrael, these crashes all seem to happen when there is very high memory usage on the system. please see if a reset of the browser can address the issue: Refresh Firefox - reset add-ons and settings

more options

I've tried that already, it keeps happening.

I should note that I only have one or two tabs open at a time. I don't know what's suddenly eating up my memory.

more options

when you open the windows task manager (with ctrl+shift+esc) and go to the processes tab, does it give any indication if the high memory usage is caused by firefox itself or by other programs running?

more options

Whoa, yes, Firefox is using 146, 016 Ks of memory, that's waaaaaaaay more than any of my other programs. (The next highest program is about 10,000 K).

Is there a way to fix it?

more options

actually this is a very normal & low value for a modern browser. however, according to the crash reports something is eating up all the 1GB of ram when the crashes happen...

more options

I removed some programs and turned off some applications that work in the background (like Steam) and it seems to have helped, but I have no idea if that was what was causing the problem in the first place.