为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

sync to PCs

  • 6 个回答
  • 21 人有此问题
  • 13 次查看
  • 最后回复者为 antonvs

more options

I am trying to sync a new PC for the first time. I have an account. I got the pair code from the host, entered it into the new pc and after a couple of attempts I got a message that I will have to resend the register code or something like that by going to manage account (or something like that, Im now rattled by attempting this for an hour or so). When I go to the sync options on the host PC there is no option to manage account. just set up sync or pair a device. going to either of these options I still cant find anywhere to restore registration

I am trying to sync a new PC for the first time. I have an account. I got the pair code from the host, entered it into the new pc and after a couple of attempts I got a message that I will have to resend the register code or something like that by going to manage account (or something like that, Im now rattled by attempting this for an hour or so). When I go to the sync options on the host PC there is no option to manage account. just set up sync or pair a device. going to either of these options I still cant find anywhere to restore registration

所有回复 (6)

more options

What type of device did you use originally to set up your Sync Account?

If it was a PC, can you get the Account name, the Password, and the Sync Key from that PC?

Or do you have a "mobile device" that you can use for Pairing?

more options

Yes, it is a PC running Win7/32bit. I get the sync key from the old PC ok, but when I enter it into the new PC (win8/64bit) it does not work. says to enter Recovery key but could not find this option on old (host) PC under sync options. When I look at options, sync I only see two options. 1. set up Firefox sync. 2. pair a device. On the bottom of the box just "OK", "Cancel" and "Help". Where can I see my recovery key?

Thanks for your help

由antonvs于修改

more options

Sync Key and Recovery Key are two different names for the same thing - the encryption / decryption algorithm.

When you say the the Sync/Recovery Key doesn't work, are you able to type in all 26 characters?

more options

The problem is I can't see the recovery key on the host PC. There does not seem to be any option to get it.

more options

Options > Sync --> Manage Account -- My Recovery Key

Your Recovery Key shows in that dialog window.
There's also a Print and a Save button there.

Do not use the Generate a new key link, that will wipe your data from the server.

more options

Hi Again. here is a screen shot. I don't have a manage account option.