Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. (You'll need to be on the latest version of Firefox to submit feedback). Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

Shame? It's free. As far as I know, all of Mozilla's products are free. You can't expect superb customer support from a company which makes no money on product sales.

If you remove your personal data when you uninstall Firefox then all Firefox profile folders will be removed and you will lose your bookmarks and other personal data, so be cautious with using this option and make sure to backup your personal data in the profile folder.

• http://kb.mozillazine.org/Profile_backup
• https://support.mozilla.org/kb/Backing+up+your+information