为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Why is FireFox reinstalling itself without asking me?

more options

I'm using version 24 on both my desktop and laptop computer. In the past 2 weeks Firefox has updated itself without asking me from version 24 to version 24. Yes I know that sounds silly. What happens next is not silly. After doing these unasked updates the new version of Firefox now has Tiles on the screen. I HATE tiles and need some way other then using MS WIN7 recovery and restore feature.

A bigger problem is this!!! The update not only closes all my open tabs. BUT it also deletes my BookMarks!!!!!! It is like it's doing a complete uninstall and then reinstall. There must be some way to restore only FireFox instead of doing a Windows recovery-restore and getting my bookmarks back. Both my computers have done this. My laptop has done it once, but my desktop is on it's second unappreciated reinstall. I receive no advance warning about this automatic change but I noticed something wasn't right when doing a powerup the computer's do a restart. Then I know I'm screwed. Did I mention how much I hate tiles?

I'm using version 24 on both my desktop and laptop computer. In the past 2 weeks Firefox has updated itself without asking me from version 24 to version 24. Yes I know that sounds silly. What happens next is not silly. After doing these unasked updates the new version of Firefox now has Tiles on the screen. I HATE tiles and need some way other then using MS WIN7 recovery and restore feature. A bigger problem is this!!! The update not only closes all my open tabs. BUT it also deletes my BookMarks!!!!!! It is like it's doing a complete uninstall and then reinstall. There must be some way to restore only FireFox instead of doing a Windows recovery-restore and getting my bookmarks back. Both my computers have done this. My laptop has done it once, but my desktop is on it's second unappreciated reinstall. I receive no advance warning about this automatic change but I noticed something wasn't right when doing a powerup the computer's do a restart. Then I know I'm screwed. Did I mention how much I hate tiles?

被采纳的解决方案

Which security software (firewall, anti-virus) do you have?

Does this happen after you have rebooted the computer?

定位到答案原位置 👍 0

所有回复 (3)

more options

Hi there,

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Hope this helps!

Curtis

more options

选择的解决方案

Which security software (firewall, anti-virus) do you have?

Does this happen after you have rebooted the computer?

more options

I fixed i by first saving my bookmarks and then completely removing FireFox and and deleting some remaining files pertaining to FF. Then I downloaded FF and installed it. Now that error is gone. What's funny is that my desktop had the same problem. Not once but twice and both times doing a system restore worked correctly both times, but the loss of my bookmarks. I have them backed up so that was no problem. The desktop didn't have the same problem my notebook did. OH well I am extremely pleased with the help offered here and I am so happy to have FireFox back up and running!

Thanks George