为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

when i use any shortcut to access a website, firefox opens google website. how to correct?

  • 3 个回答
  • 5 人有此问题
  • 4 次查看
  • 最后回复者为 FredMcD

more options

suddenly, about 3 days ago, any time i click on a desktop shortcut to a website, firefox opens a google homepage. the only way i can use firefox to access web sites is to type a url into the address bar on the google page. all of my desktop shortcuts now open to google home page. major problem is that desktop shortcuts don't show url until firefox opens to the webpage. so unless i know the url and can type it into google homepage address bar, i can't access any of the shortcuts on my desk top.

suddenly, about 3 days ago, any time i click on a desktop shortcut to a website, firefox opens a google homepage. the only way i can use firefox to access web sites is to type a url into the address bar on the google page. all of my desktop shortcuts now open to google home page. major problem is that desktop shortcuts don't show url until firefox opens to the webpage. so unless i know the url and can type it into google homepage address bar, i can't access any of the shortcuts on my desk top.

被采纳的解决方案

It could be you have some mal-ware problems. Start by updating Firefox. then;

==========================

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

定位到答案原位置 👍 2

所有回复 (3)

more options

选择的解决方案

It could be you have some mal-ware problems. Start by updating Firefox. then;

==========================

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

i followed your advice and used microsoft safety scanner. it showed no infected items. i then used malwarebytes anti-malware. it showed 126 infected items. it allowed me to remove them, which i did. that solved the problem. thanks.

more options

Glad to hear it. Every once in a while scan again. Say once a month or so. As you saw from the reports, one scanner picked up where another did not. So use two or three scanners. Happy Computing.