Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Where did "My Search come from? is it from Fire Fox?

  • 1 个回答
  • 2 人有此问题
  • 18 次查看
  • 最后回复者为 Andrew

more options

I recently discovered a new home page on my browser "My Search" is this from Mozilla? How do I get rid of it? it dosn't show up on installed programs . therefore I presume it is part of Fire Fox

I recently discovered a new home page on my browser "My Search" is this from Mozilla? How do I get rid of it? it dosn't show up on installed programs . therefore I presume it is part of Fire Fox

所有回复 (1)

more options

Hello,

This may be an add-on that silently installed. Check in safe mode if you are experiencing this issue.
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. We can help look into what happened and to possibly block that add-on if possible. If you find out what add-on it is, please go to Firefox button -> Help -> Troubleshooting Information and from there find the add-on and the extension ID. This might help others with the same problem.

Thank you.