I keep getting "This Connection is Untrusted" but my time is correct. I use the Windows Firewall.
I have tried everything. I have run Microsoft Safety Scanner and it shows 0 harmful files or anything that should be preventing this. The problem seems to have started when I purchased a new router. Would this have any influence on it? I went back to an older firefox to see if that would help, but it did not. Here is the troubleshooting info.
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Application Basics
Name: Firefox Version: 25.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
Extensions
Name: AVG SafeGuard toolbar Version: 17.3.1.91 Enabled: false ID: avg@toolbar
Name: Dragon NaturallySpeaking Rich Internet Application Support Version: 1.0.0.9 Enabled: false ID: jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018 browser.startup.homepage_override.buildID: 20131112160018 browser.startup.homepage_override.mstone: 25.0.1 extensions.lastAppVersion: 25.0.1 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true
Graphics
Adapter Description: AMD Radeon HD 7800 Series Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 2048 Device ID: 0x6819 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 10-8-2013 Driver Version: 13.152.1.8000 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7800 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2
NSS Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC
NSSSMIME Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC
NSSSSL Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC
NSSUTIL Expected minimum version: 3.15.3 Version in use: 3.15.3
hello jaymartin13, a possible solution depends on different factors:
- what is the error code shown under technical details on the error page?
in case the error code equals sec_error_unknown_issuer, please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions):
- which issuer information does the certificate contain?
thank you!
"This Connection is Untrusted" error message appears - What to do
(Error code: sec_error_unknown_issuer)
Issued By Common Name (CN) Sendori, Inc Organization (O) Sendori, Inc Organizational Unit (OU) <Not Part Of Certificate>
sendori is a useless program on your computer that intercepts your network traffic, most of the time it gets installed unintentionally (like bundled with other software downloads). please remove it from the windows control panel.
in addition i'd recommend running a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.
I am unable to find Sendori in Control Panel. Any idea how to rmeove it without having to wipe my entire PC. I am running Malwarebytes right now. I will update ASAP.
For the most part, MalwareBytes seems to have solved my problem. Thank you so much for your help. Hopefully, this issue is resolved.
you're very welcome - if there are still any hiccups left you need help with, feel free to come back any time...