为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Can't delete emails. They just move from Spam to Bin to Spam

  • 1 个回答
  • 16 人有此问题
  • 4 次查看
  • 最后回复者为 Matt

Fujo
Fujo
more options

Hi,

I can no longer delete emails using thunderbird. When I try to delete emails from spam, they move to bin and when I try to delete them from there they just move back to the spam folder. This has only started to happen recently and it only happens with one account of my accounts [gmail] but not on the other two [both of which are also gmail]. The only way I can delete them is by logging into my account from a browser and deleting them there and then deleting them again in thunderbird. Obviously this defeats the purpose of thunderbird and makes it more hassle to use a program that is meant to reduce hassle, therefore making it redundant.

I have not changed any settings recently and the program is always up to date. I have searched online for a solution to this but have been unable to find any answers. I have cleared thunderbirds cache, history, cookies and download history to no avail. The ways I have tried to delete the emails are by marking them as junk [which is my normal way], by right clicking and selecting move to bin/trash, by right clicking and selecting delete message and by selecting the messages and pressing delete on the keyboard. What I really don't understand is why it is only affecting one account that isn't any different to the other accounts. Any help to fix this would be appreciated.

Hi, I can no longer delete emails using thunderbird. When I try to delete emails from spam, they move to bin and when I try to delete them from there they just move back to the spam folder. This has only started to happen recently and it only happens with one account of my accounts [gmail] but not on the other two [both of which are also gmail]. The only way I can delete them is by logging into my account from a browser and deleting them there and then deleting them again in thunderbird. Obviously this defeats the purpose of thunderbird and makes it more hassle to use a program that is meant to reduce hassle, therefore making it redundant. I have not changed any settings recently and the program is always up to date. I have searched online for a solution to this but have been unable to find any answers. I have cleared thunderbirds cache, history, cookies and download history to no avail. The ways I have tried to delete the emails are by marking them as junk [which is my normal way], by right clicking and selecting move to bin/trash, by right clicking and selecting delete message and by selecting the messages and pressing delete on the keyboard. What I really don't understand is why it is only affecting one account that isn't any different to the other accounts. Any help to fix this would be appreciated.

所有回复 (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

lets see, Google really do not like you deleting mail and even when deleted it is retained by them in your all mail folder.

Now to some specifics. Using the junk folder to delete your mail is about the best way I can think of to confuse the junk mail filter in Thunderbird as all your old mail is "junk" and it is a learning filter. So over time it will learn all your mail is all junk and it will all automatically be treated as spam and go directly to the junk folder.

Have you tried right clicking the junk and trash folders and selecting empty from the menu? Just in case there is something corrupt on them that is making the synchronization go wrong