为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

How do I create a Persona account for my Open Badges Backpack when I never receive the email link to my account?

  • 1 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 guigs

more options

I enter the email address and password for a new Persona account for my Backpack. All the information is accepted. The screen tells me to access my account through the link sent to my email. The email is never received.

Yes, my email service provider has gone through all their inbound logs and check all spam blocking areas. They have watched the logs for all incoming email messages while I perform the sign up process and see nothing from Mozilla or Persona.

Please recommend next steps. Thank you.

I enter the email address and password for a new Persona account for my Backpack. All the information is accepted. The screen tells me to access my account through the link sent to my email. The email is never received. Yes, my email service provider has gone through all their inbound logs and check all spam blocking areas. They have watched the logs for all incoming email messages while I perform the sign up process and see nothing from Mozilla or Persona. Please recommend next steps. Thank you.

所有回复 (1)

more options

Hi so persona is no longer supported. Please contact the administrator that has implemented persona in the portion of the site you are using it. For example, if you are on the badges page

Here are all the issuers of badges https://wiki.mozilla.org/Badges/Issuers and the infrastructure of the authentication process

If you open up a web console and go thorough the process you can check on the final stage in the error logger if there are any errors on the ui's end. For example, if there is a 302 redirect or 500 server error, this will be the server responsible for the authentication responsible for the issue.

I hope this puts you in the right direction.