为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Running Firefox 28.0, Yahoo Mail unresponsive except in basic,.

  • 1 个回答
  • 2 人有此问题
  • 6 次查看
  • 最后回复者为 AyTeeTee

Microtilt
Microtilt
more options

After logging into mail account, inbox screen is visible, but unresponsive. No mouse activity will register and no mail can be selected. After waiting a few seconds, the Basic Mail alert is visible and the site can be reverted to the old mail. All features of Basic Mail seem to work fine, but I need the calendar which is not provided in this version.

Tested Yahoo Mail with IE and there are no issues. Restored Firefox 2 months ago to fix broken icon problem in Yahoo Mail, do not wish to do that again. Have run Firefox with cache cleared, cookies cleared, all add-ons disabled and replaced mail url with fresh one.

Am running newest version of browser and computer is performing to specs. Any suggestions would be appreciated, as I do not want to return to IE.

After logging into mail account, inbox screen is visible, but unresponsive. No mouse activity will register and no mail can be selected. After waiting a few seconds, the Basic Mail alert is visible and the site can be reverted to the old mail. All features of Basic Mail seem to work fine, but I need the calendar which is not provided in this version. Tested Yahoo Mail with IE and there are no issues. Restored Firefox 2 months ago to fix broken icon problem in Yahoo Mail, do not wish to do that again. Have run Firefox with cache cleared, cookies cleared, all add-ons disabled and replaced mail url with fresh one. Am running newest version of browser and computer is performing to specs. Any suggestions would be appreciated, as I do not want to return to IE.

所有回复 (1)

AyTeeTee
AyTeeTee
more options

Hi Microtilt! Have you checked the version of your Flash Player? This may be why you are experiencing this issue. However, (I'm not 100% sure) some websites and games use Java to run, do you have the latest version of Java installed on your computer? Assuming you are using windows (if not, go to the Java website and do their scan for validity!) go to 'Start' and search: 'cmd' then open the program. You'll see a line: C:\Users\'Name'> at the end of this type 'java -version' then hit enter, you'll get a line just underneath saying something like 'java version "1.7_0_51" ' If you have an older version, go to the java website: http://www.java.com/en/download/windows_xpi.jsp?locale=en and download the latest version. Tell me if this resolves your issue! Hope I helped.