为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已关闭并存档。 如果需要帮助请提出新问题。

Crash report details

  • 8 个回答
  • 1 人有此问题
  • 9 次查看
  • 最后回复者为 the-edmeister

more options

Hi, how I can get more details about Firefox crash. I get crash report, but me need know we crash reason.

Hi, how I can get more details about Firefox crash. I get crash report, but me need know we crash reason.

所有回复 (8)

more options

hello, when you're at the about:crashes page and click on a crash report starting with bp- you are directed to a page where more details about the specific report are listed. you could also copy and paste some report ids starting with bp here into a reply on the forum, then we could have a further look at them.
thank you!

more options

I didn't have any record when I call about:crashes page. I give the following crash data which I copied from crash report screen:

AdapterDeviceID: 0x0405 AdapterVendorID: 0x15ad Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0 AvailablePageFile: 4737957888 AvailablePhysicalMemory: 1704742912 AvailableVirtualMemory: 1850748928 BIOS_Manufacturer: Phoenix Technologies LTD BlockedDllList: BreakpadReserveAddress: 33423360 BreakpadReserveSize: 37748736 BuildID: 20140414143035 CrashTime: 1398336844 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1398332895 Notes: AdapterVendorID: 0x15ad, AdapterDeviceID: 0x0405, AdapterSubsysID: 040515ad, AdapterDriverVersion: 7.14.1.1210 D3D10 Layers? D3D10 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: beta StartupTime: 1398336838 SystemMemoryUsePercentage: 47 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: http://vmftqa20.devlab.ad:8080/AspAjaxNew/DragPanel/DragPanel.aspx Vendor: Mozilla Version: 29.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll 
VMCI sockets STREAM : 0 : 1 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3F68DB18-7FD9-43FE-806F-F7E24434758D}] SEQPACKET 0 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3F68DB18-7FD9-43FE-806F-F7E24434758D}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CECC54C5-1CD0-4963-A2CE-08CDA4194425}] SEQPACKET 6 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CECC54C5-1CD0-4963-A2CE-08CDA4194425}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{410DE25D-5864-4012-B64F-C692CF846738}] SEQPACKET 5 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{410DE25D-5864-4012-B64F-C692CF846738}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{100AD5CE-27CC-464A-BEB1-1B1EA93B3103}] SEQPACKET 4 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{100AD5CE-27CC-464A-BEB1-1B1EA93B3103}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B634DA08-2246-4148-8F10-DCDEABC2B4B4}] SEQPACKET 2 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B634DA08-2246-4148-8F10-DCDEABC2B4B4}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3F68DB18-7FD9-43FE-806F-F7E24434758D}] SEQPACKET 1 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3F68DB18-7FD9-43FE-806F-F7E24434758D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0478CE90-684D-4AFA-A8D1-DF5EC3300283}] SEQPACKET 3 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0478CE90-684D-4AFA-A8D1-DF5EC3300283}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

more options

That looks like you copied that from the crash-stats.mozilla.org page...

Do you have a link to that page or is that listed in your about:crashes page?

more options

I have nothing on page which is displayed, after I'm typing about:crashes in address bar. I have only this message in popup modal dialog

more options

Hmm, well that doesn't tell us anything or even point to the reason Firefox crashed. Usually, when Firefox crashes, it pulls up the Mozilla Crash Reporter which lets you write what you were doing when it crashed. And you press either "Restart Firefox" or "quit Firefox", both of which submit the crash report to the crash-stats.mozilla.org page and also gets listed in the about:crashes page so we can troubleshoot.

What was the problem that was happening?

由Moses于修改

more options

I'm developer, and I run some test set from ALM system. I try understand what happens.

more options

You can close this post

more options

Locking per Question Owner request.