為了改善您的使用體驗，本網站正在進行維護，部分功能暫時無法使用。若本站的文件無法解決您的問題，想要向社群發問的話，請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問，我們的社群成員將很快會回覆您的疑問。

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Tried toadd new subaccount, instead I lost all my existing subaccounts and saved emails. Help!

  • 3 回覆
  • 1 有這個問題
  • 28 次檢視
  • 最近回覆由 christ1

Sumachat
Sumachat
more options

I tried to add an additional sub-account under local folders; instead all my existing local folders disappeared with all my saved emails including valuable information.

I cannot find any information on where to find these missing sub folders.

As far as I can understand it, doing a system restore will NOT restore them. They are not in the delete box.

Any thoughts on where they have disappeared to?

Thanks for your help.

I tried to add an additional sub-account under local folders; instead all my existing local folders disappeared with all my saved emails including valuable information. I cannot find any information on where to find these missing sub folders. As far as I can understand it, doing a system restore will NOT restore them. They are not in the delete box. Any thoughts on where they have disappeared to? Thanks for your help.

所有回覆 (3)

christ1
christ1
  • Top 25 Contributor
more options

What exactly did you do? What is a 'sub-account'?

Are you talking about subfolders?

Sumachat
Sumachat 提出問題者
more options

Yes, I meant subfolders.

I have since realized that the missing files ARE still on my computer but now I can't find the trail to get to them.

christ1
christ1
  • Top 25 Contributor
more options

It would certainly help if you could explain what exactly you did.

https://support.mozilla.org/en-US/kb/ask-tb#w_how-to-ask-your-question

由 christ1 於 修改