Your systems designers seem to have worked hard in getting customers furious. First, they make the default a new problem not easy to turn off. Then, they make finding help difficult to figure. Then, they want the very displeased customer with lots of other things to do to sit around waiting for a response. I predict that this product will bomb in six months until there are dramatic improvements in customer consideration. I saw the other questions being posed. Wow! There's a lot of anger there, and it's not fair to shove it onto volunteers, especially when Mozilla has contracted out technical service to another company in a foreign country. Please get back to me by Email with a simple answer of whether or not you can fix this absurd situation or not or how, while I check solutions other than spending a lot of time shutting off Mozilla ads.