為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

My firefox got infested with mystartsearch malware. Because of it, random pop-ups keep appearing during my session.Please help me get rid of it.

  • 2 回覆
  • 2 有這個問題
  • 1 次檢視
  • 最近回覆由 FredMcD

more options

I want to get rid of the mystartsearch malware. I couldn't find it in my control panel uninstall list, nor I could find it in firefox 'options' tab.

I want to get rid of the mystartsearch malware. I couldn't find it in my control panel uninstall list, nor I could find it in firefox 'options' tab.

所有回覆 (2)

more options

hello reach2prasanna, it sounds like you may have malicious addons present. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

more options

After, Go to the Mozilla Add-ons Web Page {web link} (There’s a lot of good stuff here) and search for a good add / pop-up blocker.