為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

black screen after installing firefox stub 33.0.exe on windows 7

  • 3 回覆
  • 24 有這個問題
  • 1 次檢視
  • 最近回覆由 Serpentz

more options

can't start in safe mode or do anything as suggested as screen is totally black, no options except minimize and close, it was working fine before I upgraded the version. pls help!

can't start in safe mode or do anything as suggested as screen is totally black, no options except minimize and close, it was working fine before I upgraded the version. pls help!

所有回覆 (3)

more options

hello, maybe that's an issue with hardware acceleration - first please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

more options

suspect that this is related to the fact that you have an old driver version for an Intel HD Graphics 3000 card as suggested by philipp when I reported the same problem

please refer to the following for possible solution

https://support.mozilla.org/en-US/que.../1025621#answer-640968

more options

I have this same problem and its not a driver issue. I am not the only one either. It looks like a ton of other people have the same problem. So no Firefox for me now. I had some problem with blank video and uninstalled and reinstalled this latest version. What a load of horsesh*t