為了改善您的使用體驗,本網站正在進行維護,部分功能暫時無法使用。若本站的文件無法解決您的問題,想要向社群發問的話,請到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 發問,我們的社群成員將很快會回覆您的疑問。

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

I keep getting this error message "Your operating system does not support the 64-bit version of Silverlight" even though I have a 64 bit system?

  • 6 回覆
  • 8 有這個問題
  • 1 次檢視
  • 最近回覆由 Tax Filer

more options

Netflix requires Microsoft Silverlight plug in to view their videos. Every time I try to load it I get the following error message...Your operating system does not support the 64-bit version of Silverlight. I have a 64bit system with Windows Vista Home Premium. Firefox 33.0 is installed. Any suggestions?

Netflix requires Microsoft Silverlight plug in to view their videos. Every time I try to load it I get the following error message...Your operating system does not support the 64-bit version of Silverlight. I have a 64bit system with Windows Vista Home Premium. Firefox 33.0 is installed. Any suggestions?

所有回覆 (6)

more options

You would still need a 32 bit Silverlight version because Firefox is a 32 bit application on Windows.

由 cor-el 於 修改

more options

Your User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0

As said Firefox for Windows from mozilla.org is a 32-bit application. The WOW64 in UA means it is a 32-bit application on 64-bit Windows.


Before you ask if there will be a Win64 version of Firefox. If all goes well the first phase of having Win64 for Release may be as early as Firefox 37.0 https://wiki.mozilla.org/Firefox/win64

more options

So how do I get a 32 bit version? The Silverlight site has one download available. They claim it will determine which version your computer supports but I continue to get the same message regarding 62 bit. All the blogs I read say that you might have to uninstall all previous versions but I search and don't find any. Any ideas?

more options

So is there a 32 bit version of Silverlight? All download sites imply they will determine which version your system needs....thus I continue to get the same error message. Blogs seem to suggest I need to delete all previous versions of silverlight but I can't see that I have any to uninstall. Thanks.

more options

PJPNovice said

Netflix requires Microsoft Silverlight plug in to view their videos. Every time I try to load it I get the following error message...Your operating system does not support the 64-bit version of Silverlight. I have a 64bit system with Windows Vista Home Premium. Firefox 33.0 is installed. Any suggestions?
more options

I spent three days googling this problem and looking here. Lucky for me I have access to a 32 bit computer running Win 7. I downloaded Silverlight there and copied the file to my 64 bit machine. Installed like a dream! PS Exploder and Chrome seem to have the same problem...